You may wash, condition, brush, and heat style your extensions while in the security zip ties and/or before the lace is cut or trimmed. If for any reason you aren’t satisfied, send the hair back within 14 days of receiving the product for an exchange (no restocking fee) or refund (15% restocking fee). Shipping charges are not reimbursed. Refunds will be issued in the same payment form as tendered at the time of purchase. Once the hair is used, we are very limited if a problem arises.
A 35% restocking fee will apply for any returned and/or canceled custom orders. If you would like to exchange your custom order for an in-stock item, no restocking fee will apply.