Our shipping hours are Mon.- Fri. from 9:00 am EST to 5:00 pm EST.
All orders placed before 1:00 pm eastern standard time will ship out the same day. Orders are not processed on weekends or holidays. All orders ship out within 24 hours. However, during sales/promotions/ holidays, shipping time may take a little longer.
Joyselle Collection is not responsible for late shipments due to holidays, natural disasters, weather delays or any carrier delays.
Please be advised that any incorrect billing and/or shipping information opted by the customer will cause delays. Joyselle Collection is not responsible for lost or stolen packages. We do not issue refunds or credits regarding these matters.
If you provided an email address at the time of purchase, a tracking number will be emailed to you once your order has been shipped.
All tracking info. will be sent out 24 hours after the item has been mailed out.
ALL ORDERS MAY REQUIRE SIGNATURE!
A signature may be required for all of our orders to be delivered. We are not responsible for late shipments due to holidays, natural disasters, weather or carrier delays. Any incorrect billing and or shipping information inputted by the customer will cause delays as well. If you need additional information, please email firstname.lastname@example.org
We Do Not Ship to P.O. Boxes
If your order is submitted with a P.O. Box in the Shipping section, your order will automatically be cancelled. All orders are required signature, therefore we can not ship to P.O. BOXES.
As much as we LOVE our overseas customers we are not responsible for any Customs Fees or Import Tax that your country may bill to you. We advise checking with your local shipping carrier to get more information regarding this matter.